CHANGING

  • Change strategy
  • Digital transformation of organizations
  • Change management
  • Coaching and training of executives
  • HR Big Data

OUR STRENGTHS

Innovative methods that enable organizations to achieve their digital transformation

Exclusive techniques that allow leveraging the efficiency of traditional change management methods

Consideration of psychosocial risks in the transformation project

CASE STUDIES

DIGITAL TRANSFORMATION OF A MAJOR SERVICES COMPANY


 CONTEXT

Digital technologies are strongly impacting our client businesses, thus forcing it to reinvent itself. This change requires a deep evolution of the operational modes and competences within the organization: development of new businesses and new skills, change in the employees’ attitudes, generalization of new working methods (collaborative work, remote work), managerial changes.

 APPROACH

  • Formulated the group’s digital ambition
  • Analyzed the impact of digital technologies on businesses and management modes
  • Expressed it through a digital competency framework
  • Mapped the employees’ digital appetences
  • Designing and implementing the change management plan
TRANSFORMATION OF A LEADING PLAYER THAT OPERATES IN SUSTAINABLE CITIES PROJECTS


 CONTEXT

The rising number of regulatory requirements, the evolution of the customers’ behaviors, and the emerging new entrants, force our client to evolve. Its business is getting more complex. For our client, the challenge is to develop a project-based culture, to bring the decision-making closer to the field and to allow the employees to better anticipate the impacts of the decisions they make. This change is based on a deep evolution of the current management modes.

 APPROACH

  • Conducted an impact analysis and a mapping of the players
  • Designed the change strategy
  • Designed and implemented the change management plan
  • Mobilized the managers and providing on-site support
  • Steered change
REPOSITIONING THE PHYSICAL NETWORK OF A PLAYER OF THE CONSUMER CREDIT INDUSTRY


 CONTEXT

The regulatory changes and the evolution in the customers’ behaviors strongly impact the agencies’ business models. Their profitability is sharply decreasing and their acquisition-oriented positioning is ill-adapted.

 APPROACH

  • Analyzed the current network performance
  • Benchmarked the services approaches of bank, insurance and retail
  • Evualuated different repositioning scenarios
  • Conducted an impact analysis
  • Formulated recommendations for a repositioning
EVOLUTION OF WORKERS ATTITUDE WITH REGARDS TO THEIR RELATIONSHIPS WITH CLIENTS


 CONTEXT

An actor of the transportation industry must adapt to his new environment: future opening of the market to competitors, growing expectations of customers in terms of service, necessary implementation of technological innovations, inclusion of sustainable development, etc. The workers’ everyday behaviors must therefore also evolve.

 APPROACH

  • Formalized targeted behaviors and attitudes that allow to improve the customer satisfaction and to further integrate sustainable development on an everyday basis.
  • Implemented educational methods that allow everyone to take into account the current changes and the need to evolve.
  • Built and implemented management tools that allow local managers to accompany change on a daily basis.

OUR OTHER OFFERS

CONTACT US
contact@hts-consulting.com

HTS Consulting – Paris Office
150 bis Avenue Charles de Gaulle
92200 Neuilly-sur-Seine

HTS Consulting – Brussels Office
Avenue Louise 340
1050 Bruxelles

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