We want to make our clients the ambassadors of our brand: it is through word of mouth that we can develop the most
Colleting our clients’ feedbacks is the best way for us to check the value of our interventions and to motivate our consultants to excellence. This is why we have been realizing an annual customer satisfaction survey since June 2011.
OVERALL SATISFACTION SCORE: 4.45/5
A leader in urban mobility, 2018
« Our Executive Management Committee has been impressed by the quality of your due diligence. It has comforted us in our will to invest in new mobility businesses »
A leader in logistics, 2018
« Your missions make us progress. You are not like the other consultants: you know how to listen and produce recommendations that are adapted to our reality. »
An industrial leader , 2018
« We are fully satisfied of having trusted a firm that knows how to make an asset out of its youth in terms of dynamism, reactivity and open-mindedness »
A telecoms leader, 2017
« I see consulting firms every day. When we don’t know you, we think you are like the others. You are worth discovering. Some of your approaches are visionary. »
A construction leader, 2017
« Thanks to the HTS teams for their commitment along with us in this difficult project »
A construction leader, 2017
« We would not be positioned on innovation as we are today had we not been supported by HTS Consulting »
An energy leader, 2016
« The results of the emotional diagnosis realized by HTS are very interesting. Of all the studies we have at our disposal, it’s the first time a consulting firm has given us this vision of customer experience »
A real estate leader, 2015
« Thank you HTS: you have found the words and techniques to allow all of our employees to integrate an approach that hitherto they found very distant from their daily life »
QUALITY INSURANCE
At the end of every missions, our client answer a satisfaction survey based on 3 themes: the overall assessment of the mission’s quality, the quality of deliverables, the quality of the relationship (the consultants’ behaviors, the integration into the company…).
The results of the survey are integrated into our barometer and some comments are selected, anonymized and published on our website by our webmaster.
A debriefing meeting with the client is systematically scheduled with the president of HTS Consulting. Measures are taken to integrate the clients’ feedbacks into our operating modes (in particular, we integrate satisfaction criteria into the assessment grid of the consultants that contributed to the mission).
GOING FURTHER
Our ambition is to provide a new kind of value concerning business consulting.
Responsible development should not be a marginal issue; it must be integrated within the companies’ DNA.
CONTACT US
contact@hts-consulting.com
01 46 37 51 58
HTS CONSULTING
8 rue de l’hôtel de ville
92200 Neuilly-sur-Seine